This award will go to the firm or individual (all genders can enter) who has done the most to promote gender equality in the wealth management industry over the past 12 months (ending July 31, 2019). Evidence can include testimonials from senior industry professionals attesting to the positive influence created by this firm or person.

Criteria:

• Clear evidence of the support for gender balance in staffing
• Clear evidence of the support for gender balance in senior leadership positions
• Promotion of proactive policies and mentorship to combat gender bias in the workplace

This award will go to the firm or individual who has done the most to promote the usage of ESG principals over the past 12 months (ending July 31, 2019). Evidence can include testimonials from senior industry professionals attesting to the positive influence created by this firm or person.

Some examples of ESG advocacy include:

• Launching or growing a successful ESG themed investment strategy
• Thought leadership around impact investing and ESG
• ESG-related technological innovation
• ESG-related investor outreach

Criteria:

• Commercial success and business growth of ESG products/services
• Demonstration of ESG innovation and description of how market responded to the idea
• Positive investor feedback via testimonials

Nominations for this category are accepted. The judging committee and PAM editorial team will be looking to award this prestigious honor to a person who has defined the spirit of this sector through their professional and charitable work over the course of their career.

This award is designed to reward the multi-family office or wealth management firm which has excelled in specialist estate planning service it has provided high-net worth clients.

Firms should provide evidence of the depth and breadth of the service offering and glowing client testimonials to support the entry.

Criteria

• Demonstration of strong specialist estate planning service offering
• Evidence of business growth in this segment of the firm’s service
• High client service standards evidence by glowing client testimonials

This award is designed to reward the family office demonstrating the most exceptional policies and procedures when it comes to their investment due diligence procedures.

Submissions should demonstrate the due diligence steps taken to review a range of different asset classes and new investment opportunities, including funds and direct deals. Details of technological innovation that has helped deliver positive outcomes should be evidenced in the submission.

Criteria

• Demonstration of the due diligence processes at the family office
• Evidence of DD procedures contributing positively to long-term risk adjusted performance
• Evidence that a positive DD culture exists across the family office

This award is designed to reward the family office that has stood out from the crowd in terms of its long-term risk adjusted performance.

Family offices should provide monthly returns for the past five years, alongside an explanation of how the family office’s investment philosophy has driven this performance

Criteria:

• Positive five-year performance statistics
• Explanation of how the firm’s investment philosophy has led to such outcomes

This award is designed to reward the family office which has put in place the most robust and well-thought through succession plan to ensure stability and continued success.

Submissions will be accepted for families who have executed the plan in its entirety, those in the middle of carrying out the plan and those just stating off.

Criteria

• Family office has put in place a robust and well-thought through plan
• Demonstration of how the plan has positively impacted the running of the family office

This award is designed to recognize excellence among the range of firms providing suites of investment products to the HNW space with a particular focus on the quality of client service delivered by the firm.

Firms should provide monthly returns for up to the past five years for the most popular portfolios on their platform, However a higher weighting will be given to client testimonials and other evidence demonstrating outstanding client servicing standards. 

Criteria:

• Delivery of client objectives through risk-adjusted performance across a range of investment solutions
• Demonstration of top-quality client servicing standards
• Top quality client service demonstrated through client testimonials

This award is designed to recognize excellence among the range of firms providing suites of investment products to the HNW space with a particular focus on the quality of the performance delivered over the judging period. 

Firms should provide monthly returns for up to the past five years for the most popular portfolios on their platform, including details of asset size and how that has changed. Higher weighting will be given to one year returns but the judging process will also take account of longer-term performance.

Criteria:

• Delivery of client objectives through risk-adjusted performance across a range of investment solutions

This award is designed to recognize client service excellence in the smaller multi-family office space by rewarding the firms who truly delivered in terms of client servicing across a broad range of investment and advisory services.

Firms should provide monthly returns for up to the past five years for a range of client portfolios and offer specific examples of outstanding levels of client service and satisfaction among the range of service you run.

Criteria:

• Delivery of client objectives through risk-adjusted performance
• Quality of tax and estate services to meet the needs of HNW clients
• Top quality client service demonstrated through client testimonials

This award is designed to recognize client service excellence in the larger multi-family office space by rewarding the firms who truly delivered in terms of client servicing across a broad range of investment and advisory services.

Firms should provide monthly returns for up to the past five years for a range of client portfolios and offer specific examples of outstanding levels of client service and satisfaction among the range of service you run.

Criteria:

• Delivery of client objectives through risk-adjusted performance
• Quality of tax and estate services to meet the needs of HNW clients
• Top quality client service demonstrated through client testimonials

This award is designed to recognize excellence in the larger multi-family office space by rewarding the top performing firm in terms of the risk-adjusted performance they have provided to their clients.

Firms should provide monthly returns for up to the past five years for a range of client portfolios. Higher weighting will be given to one year returns but the judging process will also take account of longer-term performance.

Criteria:

• Delivery of client objectives through risk-adjusted performance
• Commercial success and asset/client growth

This award is designed to recognize client service excellence in the smaller private wealth manger space by rewarding the firms who truly delivered in terms of client servicing across a broad range of investment and advisory services.

Firms should provide monthly returns for up to the past five years for a range of client portfolios. However, a higher weighting will be given to exceptional client servicing standards across the firm’s offerings.

Criteria:

• Delivery of client objectives through risk-adjusted performance
• Quality of tax and estate services to meet the needs of HNW clients
• Top quality client service demonstrated through client testimonials

This award is designed to recognize client service excellence in the larger private wealth manger space by rewarding the firms who truly delivered in terms of client servicing across a broad range of investment and advisory services.

Firms should provide monthly returns for up to the past five years for a range of client portfolios. However, a higher weighting will be given to exceptional client servicing standards across the firm’s offerings.

Criteria:

• Delivery of client objectives through risk-adjusted performance
• Quality of tax and estate services to meet the needs of HNW clients
• Top quality client service demonstrated through client testimonials

This award is designed to recognize excellence in the larger private wealth manger space by rewarding the firms that have truly delivered for their clients in terms of exceptional risk-adjusted performance.

Firms should provide monthly returns for up to the past five years for a range of client portfolios. Higher weighting will be given to one year returns but the judging process will also take account of longer-term performance.

Criteria:

• Delivery of client objectives through risk-adjusted performance
• Commercial success and asset/client growth

This award is designed to recognize excellence in the larger private wealth manger space by rewarding the firms that have truly delivered for their clients in terms of exceptional risk-adjusted performance.

Firms should provide monthly returns for up to the past five years for a range of client portfolios. Higher weighting will be given to one year returns but the judging process will also take account of longer-term performance.

Criteria:

• Delivery of client objectives through risk-adjusted performance
• Commercial success and asset/client growth

This award is designed to reward the private bank, multi-family office or wealth management firm which has undertaken the most impressive and transformative acquisition over the past 12 months (ending July 31, 2019).

Firms should provide evidence of the positive impact of the deal, the focus on maintaining top client servicing standards and the opportunities for growth that are likely to be achieved.

Criteria:

• Achieving an impactful and transformative acquisition during the past 12 months
• Demonstration of the commercial success likely to be achieved
• Strong focus on maintaining service standards

This award is designed to recognize and reward excellence among the range of firms providing multi-family office businesses with auditing services.

Success in this category depends on a mixture of client and revenue growth, new products, tools or brand developments that demonstrated new thinking and have been well received by the family office sector and top-class client service standards. 

Criteria:

• Commercial success and business growth
• Demonstration of service innovation and description of how the market responded positively to the idea
• Description of future development possibilities
• Positive client feedback via submitted testimonials

This award is designed to reward consultancy firms serving the family office space who have demonstrated business growth, expertise and innovation in providing clients with first-class advice and service over the past 12 months (ending July 31, 2019). Success in this category depends on a mixture of demonstrating customer and revenue growth, as well as detailing how new initiatives and tools/products have aided family offices to grow over the past year.

Criteria:

• Commercial success and business growth
• Sales/market share figures
• Demonstration of service innovation and description of how the market responded positively to your changes
• Description of future development possibilities
• Positive client feedback via submitted testimonials

This award is designed to reward compliance professionals that have demonstrated expertise and innovation in providing family office clients with key regulatory and compliance advice over the past 12 months (ending July 31, 2019). Success in this category depends on a mixture of demonstrating customer and revenue growth, as well as detailing how new initiatives and compliance tools/products have aided the business and helped their clients deal with compliance challenges over the past year.

Criteria:

• Commercial success and business growth
• Sales/market share figures
• Demonstration of service innovation and description of how the market responded positively to the idea
• Description of future development possibilities
• Positive client feedback via submitted testimonial

This award is designed to recognize and reward excellence among the range of firms providing the family office sector with custodial services, with judges looking at factors including the breadth of offering, security and fraud prevention measures and the ability to allow clients to  operate as efficiently as possible across a range of asset classes.

Success in this category depends on a mixture of client and revenue growth, new products, tools or brand developments that demonstrated new thinking and have been well received by the family office sector and top-class client service standards. 

Criteria:

• Commercial success and business growth
• Demonstration of service innovation and description of how the market responded positively to the idea
• Description of future development possibilities
• Positive client feedback via submitted testimonials

This award is designed to recognize and reward firms providing family office businesses with specialist support to manage their internal documents and content and aid with workflow around such assets.

Success in this category depends on a mixture of client and revenue growth, new products, tools or brand developments that demonstrated new thinking and have been well received by the family office sector and top-class client service standards. 

Criteria:

• Commercial success and business growth
• Demonstration of service innovation and description of how the market responded positively to the idea
• Description of future development possibilities
• Positive client feedback via submitted testimonials

This award is open to any firm servicing the family office sector and is focused on rewarding businesses that have shown true innovation in their provision of a product or service that has solved a problem, creating efficiencies or just generally made life easier for family office professionals.

The judges will be focused on new products or services which have come to the market in the past year, and where the firm has demonstrated the usefulness of the innovation through client testimonials and business growth.

 Criteria:

• Demonstration of service innovation and description of how the market responded positively to the idea
• Commercial success and business growth of the particular innovation
• Description of future development possibilities
• Positive client feedback via submitted testimonials

This award is designed to recognize and reward excellence among the range of firms providing family office businesses with fiduciary services and a range of trustee structures.

Success in this category depends on a mixture of client and revenue growth, new products, tools or brand developments that demonstrated new thinking and have been well received by the family office sector and top-class client service standards. 

Criteria:

• Commercial success and business growth
• Demonstration of service innovation and description of how the market responded positively to the idea
• Description of future development possibilities
• Positive client feedback via submitted testimonials

This award is designed to reward firms displaying excellence in the provision of cyber-security and other data protection services to HNW/family office clients over the past 12 months (ending July 31, 2019).

The award is aimed at recognizing vendor specializing in holistic solutions to protect family offices from a host of business threats, including cyber-attacks, data-breaches and internal bad actor threats. Success in this category depends on a mixture of client and revenue growth, as well as innovations and product development that demonstrates new thinking, alongside positive customer feedback through glowing client testimonials.

Criteria:

• Commercial success and business growth
• Sales/market share figures
• Demonstration of product innovation and description of how the market responded positively to the idea
• Description of future development possibilities
• Positive client feedback via submitted testimonials

This award is designed to recognize and reward firms providing family office businesses with third party fund administration services.

Success in this category depends on a mixture of client and revenue growth, new products, tools or brand developments that demonstrated new thinking and have been well received by the family office sector and top-class client service standards. 

Criteria:

• Commercial success and business growth
• Demonstration of service innovation and description of how the market responded positively to the idea
• Description of future development possibilities
• Positive client feedback via submitted testimonials

This award is designed to recognize and reward firms providing outsourced general bookkeeping and accounting support services to family office firms.

Success in this category depends on a mixture of client and revenue growth, new products, tools or brand developments that demonstrated new thinking and have been well received by the family office sector and top-class client service standards. 

Criteria:

• Commercial success and business growth
• Demonstration of service innovation and description of how the market responded positively to the idea
• Description of future development possibilities
• Positive client feedback via submitted testimonials

This award is designed to reward insurance brokers specializing in the family office and HNW space that have delivered across the board through business/client growth, innovation and client servicing over the past 12 months (ending July 31, 2019). Success in this category depends on a mixture of client and revenue growth, breadth of insurance solutions offered, new services or brand developments that demonstrated new thinking and have been well received by the sector and top-notch service standards backed-up by glowing client testimonials.

Criteria:

• Commercial success and business growth
• Sales/market share figures
• Demonstration innovation and description of how the market responded positively to the idea
• Description of future development possibilities
• Positive client feedback via submitted testimonials

This award is designed to reward firms specializing in the provision of insurance to family offices and HNW clients that have delivered through business/client growth, innovation and client servicing over the past 12 months (ending July 31, 2019). Success in this category depends on a mixture of client and revenue growth, breadth of insurance solutions offered, new services or brand developments that demonstrated new thinking and have been well received by the sector and top-notch service standards backed-up by glowing client testimonials.

Criteria:

• Commercial success and business growth
• Sales/market share figures
• Demonstration innovation and description of how the market responded positively to the idea
• Description of future development possibilities
• Positive client feedback via submitted testimonials

This award recognizes firms which have demonstrated consistently high standards in providing legal estate and trusts work to the HNW advisory/family office sector.

Success in this category depends on a mixture of client and revenue growth, new products, tools or brand developments that demonstrated new thinking or have responded to regulatory and/or tax changes and have been well received by the sector and top-class client service standards.

Criteria:

• Commercial success and business growth
• Sales/market share figures
• Demonstration of service innovation and description of how the market responded positively to the idea
• Description of future development possibilities
• Positive client feedback via submitted testimonials

This award recognizes law firms which have demonstrated consistently high standards in providing litigation support and services to the HNW advisory/family office sector.

Success in this category depends on a mixture of client and revenue growth, new products, tools or brand developments that demonstrated new thinking or have responded to regulatory and/or tax changes and have been well received by the sector and top-class client service standards.

Criteria:

• Commercial success and business growth
• Sales/market share figures
• Demonstration of service innovation and description of how the market responded positively to the idea
• Description of future development possibilities
• Positive client feedback via submitted testimonials

This award is designed to recognize firms providing family offices with lifestyle concierge services and support who have demonstrated business growth, expertise, innovation and top-quality client service over the past 12 months (ending July 31, 2019).

Success in this category depends on a mixture of demonstrating customer and revenue growth, as well as detailing how new initiatives and tools/products have aided family offices to grow over the past year.

Criteria:

• Commercial success and business growth
• Sales/market share figures
• Demonstration of product innovation and description of how the market responded positively to the idea
• Description of future development possibilities
• Positive client feedback via submitted testimonials

This category is designed to recognize and reward firms providing family office professionals with an integrated aggregation, reconciliation accounting and performance system across multiple asset classes.

Success in this category depends on a mixture of client and revenue growth, new products, tools or brand developments that demonstrated new thinking and have been well received by the family office sector and top-class client service standards. 

Criteria:

• Commercial success and business growth
• Demonstration of service innovation and description of how the market responded positively to the idea
• Description of future development possibilities
• Positive client feedback via submitted testimonials

This award is designed to reward firms providing outsourced investment services to the family office space. Success in this category depends on the demonstration of a first-class investment proposition that meets the demands of a diverse range of family office clients, from wealth preservation to providing strong growth potential.

Firms should also demonstrate the way they have used technology and/or other tools to enhance the client experience and mention any other developments that have been well received by the sector, as well as evidencing top-class client service standards, shown by client testimonials. 

Criteria:

• Commercial success and business growth
• Demonstrating investment performance through the judging period
• Demonstration of product innovation
• Description of future development possibilities
• Positive customer feedback via submitted testimonials

This award is designed to recognize and reward firms providing outsourced partnership accounting support services to family office firms.

Success in this category depends on a mixture of client and revenue growth, new products, tools or brand developments that demonstrated new thinking and have been well received by the family office sector and top-class client service standards. 

Criteria:

• Commercial success and business growth
• Demonstration of service innovation and description of how the market responded positively to the idea
• Description of future development possibilities
• Positive client feedback via submitted testimonials

This award is designed to recognize and reward excellence among the service providers providing their family office clients with help and support in dealing with data aggregation and reporting requirements used for internal business purposes and/or external requirements.

Success in this category depends on a mixture of demonstrating customer/revenue growth based on the reporting solution, as well as detailing how your product or service has aided managers through glowing client testimonials. 

Criteria:

• Commercial success and business growth
• Sales/market share figures for reporting solution
• Description of how the market responded positively to your product/service
• Positive client feedback via submitted testimonials

This award is designed to reward firms displaying excellence in the provision of a service or product designed to aid and support family offices with one particular aspect of their security needs.

Success in this category depends on a mixture of client and revenue growth, as well as innovations and product development that demonstrates new thinking, alongside positive customer feedback through glowing client testimonials.

Criteria:

• Commercial success and business growth
• Sales/market share figures
• Demonstration of product innovation and description of how the market responded positively to the idea
• Description of future development possibilities
• Positive client feedback via submitted testimonials

This award is designed to recognize innovation in the private banking space over the judging period, with a clear demonstration of how such innovations have benefitted both the firm through business and revenue growth and the experience of its HNW advisory/family office clients.

The submission should document how new products, services or solutions have benefited clients, with client testimonials focused directly on the innovations. 

Criteria:

• Demonstration of innovation and its impact on business growth/client experience
• Positive client feedback via testimonials
• Breadth of services provided to HNW/family clients